Mohon lakukan pemesanan via Tokopedia, karena order via Web tidak aktif.

0

Tidak ada produk

Pengiriman Ditentukan kemudian
Jumlah Rp‎ 0
Lihat cart Selesai

Produk berhasil ditambahkan ke cart.

Jumlah
Jumlah

Terdapat 0 item pada cart Anda. 1 item di cart.

Total produk (Termasuk pajak)
Total ongkos kirim (Termasuk pajak) Ditentukan Kemudian
Jumlah (Termasuk pajak)
Belanja Lagi Proses pembayaran
Turun harga!
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Lihat lebih detail
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Ada Stok

Rp‎ 190.000

Rp‎ 270.000


Anda hemat Rp‎ 80.000 (Disc. 29.63%).

bru.528
Baru

"The Customer Rules" by Lee Cockerell, a former VP with Walt Disney World, is a timely read for anyone in sales, customer service, or other capacity that requires interaction with customers.

Note: hardcover, harga cover US$19.99

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.

In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:

Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself "What Would Mom Do?"
Rule #19: Be a Copycat
Rule #25. Treat Every Customer like a Regular
Rule #39: Don’t Try Too Hard

As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up.  And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers

Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Terbit 2013
Halaman 208
Jenis Cover Hard Cover
Penulis Lee Cockerell
Penerbit Crown Business
Ukuran 13,5cm x 20cm
Bahasa Inggris
ISBN 978-0770435608
Kondisi Buku Buku Baru Stok Lama (100% Baru)

Belum ada komentar.

Tulis komentar Anda

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

"The Customer Rules" by Lee Cockerell, a former VP with Walt Disney World, is a timely read for anyone in sales, customer service, or other capacity that requires interaction with customers.

Note: hardcover, harga cover US$19.99

Silakan order via Tokopedia

Pre-Order Buku Hita Batak A Cultural Strategy
Related Products
Mohon tunggu...